Terms & Conditions

    1. These terms
      1. 1.1What these terms cover. These are the terms and conditions on which we supply products to you.
      2. 1.2Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
      3. 1.3You must be aged 18 or over to place an Order with us. Our website and Products are not intended for use by anyone under the age of 18 and you must not place an Order with us for Products if you are not aged 18 or over.
    2. 2. Information about us and how to contact us
      1. 2.1 Who we are. We are Platinum Pleasures a sole trader business, based in England.
      2. 2.2 How to contact us. You can contact us by writing to us at info@platinumpleasure.co.uk.
      3. 2.3 How we may contact you. If we have to contact you we will do so by writing to you at the email address you provided to us in your order.
      4. 2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
    3. Our contract with you
      1. 3.1 How we will accept your order. Our acceptance of your order will take place when you receive confirmation that we have accepted it, at which point a contract will come into existence between you and us.
      2. 3.3 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the product.
      3. 3.3 Your order number. We may assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
      4. 3.4 We only sell to the UK. Our products are solely for customers based in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.
    4. Our products
      1. 4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to ensure the colours are accurately represented there may be minor variations and we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
      2. 4.2 Product packaging. All of our packaging is discrete and includes a plain brown box only.
    5. Your rights to make changes
      1. 5.1 If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8).
    6. Changes to the products
      1. 6.1 Minor changes to the products. We may change the product to reflect changes in relevant laws and regulatory requirements.
      2. 6.2 More significant changes to the products and these terms. In addition, as we informed you in the description of the product on our website, we may make changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.
    7. Providing the products
      1. 7.1 Delivery costs. The costs of delivery will be as notified to you on our website.
      2. 7.2 When we will provide the products If your Order is received after 2pm on a working day, we will aim to dispatch it the following working day. (A working day means Monday to Friday, and excludes any bank holidays or other public holidays in the UK). We will contact you with an estimated delivery date,
      3. 7.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
      4. 7.4 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the courier will leave you a note informing you of how to rearrange delivery
      5. 7.5 If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and clause 2 will apply.
      6. 7.6 When you become responsible for the goods. Products will be your responsibility from the time we deliver the product to the address you gave us.
      7. 7.7 When you own goods. You own a product which is goods once we have received payment in full.
      8. 7.8 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, your name, delivery address and email address. If you give us incomplete or incorrect information, we will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the correct information we need within a reasonable time of us asking for it.
    8. Your rights to end the contract
      1. 8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
        • 8.2 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced or to get some or all of your money back), see clause 11;
        • 8.3 If you want to end the contract because of something we have done or have told you we are going to do, see clause 2;
        • 8.4 If you have just changed your mind about the product, see clause 3. You may be able to get a refund if you are within the cooling-off period but products must be sealed and unopened for hygiene reasons and you will have to pay the costs of return of any goods;
        • 8.5 In all other cases (if we are not at fault and there is no right to change your mind), see clause 5.
      2. 8.6 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at clause 2.1 to 8.2.4 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
        • 8.7 we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 2);
        • we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
        • 8.8 there is a risk that supply of the products may be significantly delayed because of events outside our control; or
        • you have a legal right to end the contract because of something we have done wrong.
      3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought off-premises you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
      4. How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered. You have 14 days after the day you (or someone you nominate) receives the goods, provided that the products remain sealed and unopened for hygiene reasons.
      5. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund the net costs we will incur as a result of your ending the contract depending on the date on which you end the contract.
    9. How to end the contract with us (including if you have changed your mind)
      1. 9.1 Tell us you want to end the contract. To end the contract with us, please let us know by emailing us at info@platinumpleasure.co.uk Please provide your name, home address, details of the order and, where available, your phone number and email address.
      2. 9.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us in sealed unopened condition by post. Please email us at info@platinumpleasure.co.uk for a return label. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
      3. 9.3 When we will pay the costs of return. We will pay the costs of return:
        • if the products are faulty or misdescribed;
        • if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or
        • if you are exercising your right to change your mind.

        In all other circumstances you must pay the costs of return.

      4. 9.4 How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
      5. 9.5 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
        • We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
        • The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.
      6. 9.6 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
        • If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
        • In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
      7. Our rights to end the contract
        • We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
            • you do not make any payment to us when it is due
          • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products
          • you do not, within a reasonable time, allow us to deliver the products to you; or
          • if you are under the age of 18.
        • You must compensate us if you break the contract. If we end the contract in the situations set out in clause 1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
        • We may withdraw the product when it becomes out of stock. We may update the website to show a product that is out of stock. If an Order is placed, you have paid in full for the order and subsequently a product becomes out of stock, then will refund any sums you have paid in advance for products which will not be provided.
      8. If there is a problem with the product
        • How to tell us about problems. If you have any questions or complaints about the product please write to us at info@platinumpleasure.co.uk.
        • Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
        • Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us. We will pay the costs of postage. Please r write to us at info@platinumpleasure.co.uk for a return label.
      9. Price and payment
        • Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated in on your order form. We use our best efforts to ensure that the price of the product advised to you is correct. However please see clause 3 for what happens if we discover an error in the price of the product you order.
        • We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
        • What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
        • When you must pay and how you must pay. We accept payment with PayPal and all major credit cards and debit card. You must pay for the products immediately on order and before we dispatch them.
        • We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
        • What to do if you think an Order amount is wrong. If you think an Order amount is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
      10. Our responsibility for loss or damage suffered by you
        • We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
        • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987.
        • We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
      11. How we may use your personal information
        • How we will use your personal information. We will only use your personal information as set out in our Privacy Policy. You can find our Privacy Policy here [INSERT LINK].
      12. Other important terms
        • We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
        • You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
        • Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
        • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
        • Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
        • Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.